Phoenix Bodi is currently seeking a Spa Receptionist in Abilene.
Job Description
The primary Qualifications and Requirements of this role include, but are not limited to:
- Answer telephones within three rings and in a professional manner, following Phoenix Bodi brand standards and accurately schedule appointments
- Provide excellent customer service and greet spa guests with professionalism
- Welcome and greet members/guests upon arrival
- Review and reply to emails and book client appointments with proficiency
- Promote the health and wellness benefits of massage and facial therapy
- Maintain the highest standard of guest service by following Phoenix Bodi protocols and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest folders and online profiles and communicating any relevant client treatment session.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Spa Manager so that they can be handled promptly and effectively.
- Organize scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
- Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
- Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
- Respond to all guest enquiries promptly and efficiently.
- Maintain the cleanliness, presentation and organization of the reception area at all times.
- Ensure that adequate supplies of all public information material are available and are in immaculate condition.
- Record and track turn-away business and repeat guests through the Customer Relations Management (CRM) system.
- Prepare the reception area for the start of the next shift, ensure all messages are communicated, and carry out a detailed handover.
- Maintain a good knowledge of Phoenix Bodi brand and available services.
- Maintain day-to-day responsibility for equipment, products, cleanliness, and hygiene of the reception and other spa areas.
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Manager
- Always be punctual and prepared to start the day.
- Must adhere to training requirements as set down by the Spa Manager and attend all training courses as deemed necessary
Salary: $11 - $15 an hour (Depends on Experience)