SERCO of Texas at West Central Texas / Child Care Services is looking to fill a Client Service Specialist position in their Abilene office. SERCO of West Central Texas / Child Care Services is a program that assists income eligible clients, pay for their childcare cost.
DUTIES AND RESPONSIBILITIES:
- Adheres to the mission of SERCO.
- Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes.
- Provides intake services for applicants seeking subsidized childcare services.
- Accepts and coordinates referrals for childcare from authorized referral sources.
- Determines, verifies, and documents eligibility and notifies parents of their eligibility status.
- Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff.
- Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted.
- Enrolls children in childcare settings, as appropriate.
- Authorizes payment to eligible parents presenting appropriate qualifying documentation.
- Assesses parent fees Implements client service, fund utilization, enrollment, and service priority strategies.
- Explains parents' rights and responsibilities and explains attendance responsibilities.
- Tracks attendance and services utilization.
- Refers suspected fraud or misuse to the appropriate resource.
- Enters client and case eligibility, demographic, and service information into the designated Child Care Services system.
- Responses for Assisting and preparing quality assurance monitoring.
- Provides process informational support/instruction to parents as needed.
- May coordinate the recruitment, processing, and monitoring of local area relative providers
EDUCATION AND EXPERIENCE:
- Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in auditing, quality assurance or program/statistical analysis. (18 months of direct or related experience is equal to 1 year of education).
- Solid quantitative, analytical, process development, facilitation and organizational skills required.
- Ability to handle confidential information with diplomacy and tact.
BENEFITS:
- Full-time employment
- Starting salary of $17 - $24 per hour DOE
JO# 16798700