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1. What is a FAQ?

A FAQ is a Frequently Asked Question by parents regarding child care services, procedures, and qualifications.

2. What is child care?

Child care is supervision administered to a child during part of a 24-hour period, while a parent is working, training, or in school. Care is provided at a facility, day home, in the child’s own home, or the home of a relative. Services may include recreational and developmental activities and meals as appropriate.

3. What are Workforce Solutions of West Central Texas’ Child Care Services (CCS) office locations, hours of operation, and phone number?

CCS offices are located at:
500 Chestnut Ste. 1100

Abilene, TX 79602

Offices are open 8:30 am to 5:00 pm, Monday through Friday. You can also reach the CCS offices by phone at (325) 795-4200 or (800) 542-4045.

4. Who qualifies for child care assistance?

Any resident of our 19-county Workforce Development Area, who is working or participating in an education / training program, may qualify for assistance. To receive financial assistance for child care, your family must also meet Workforce Solutions income guidelines.

5. What are the 19 counties served by Workforce Solutions of West Central Texas?

Workforce Solutions serves residents of the following counties:

• Brown


• Callahan


• Coleman


• Comanche


• Eastland


• Fisher


• Haskell


• Jones


• Kent


• Knox


• Mitchell


• Nolan


• Runnels


• Scurry


• Shackelford


• Stephens


• Stonewall


• Taylor


• Throckmorton

6. Is there an age limit for children receiving financial aid for child care?

Infants and children up to age 13 are eligible for child care services. Children over the age of 13 who are physically or mentally incapable of taking care of themselves may also be eligible for services.

7. Is funding available for child care?

Funding may be immediately available to a parents who:

• Are Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamp) Employment and Training participants


• Are Temporary Assistance for Needy Families (TANF) / Choices eligible 


• Are transitioning from TANF / Choices to work 


• Have applied for TANF benefits

Please contact us to help determine if you qualify for immediate assistance with child care.

If funding is not immediately available, you may be placed on the waiting list for financial assistance.

8. What is TANF?

TANF stands for Temporary Assistance for Needy Families. This provides financial and medical assistance on a monthly basis to families with dependent children.

9. What is SSI?

SSI stands for Supplemental Security Income. This is a financial payment administered by the Social Security Administration for the aged, blind, or disabled.

10. What are Workforce Solutions family income guidelines?

Find out if you may qualify for assistance for child care by visiting the Are You Eligible? page on this website.

11. What is a family?

Family members include one or more of the following:

• Parent(s) - An adult responsible for the care and supervision of the child, identified as the child’s natural parent, adoptive parent, stepparent, or legal guardian


• Caretaker(s) - An adult who performs all parental functions for a child including the provision of food, clothing, shelter, and supervision


• Child - A person who is under 18 years of age

12. Whose income should I report to Workforce Solutions?

You should report the gross monthly income before deductions for all working family members. Wages or salary may include armed forces pay (some payments made to children of Vietnam veterans and some subsidies made to military personnel are excluded) commissions, tips, piece-rate payments, and cash bonuses earned. Overtime pay is estimated based on the person’s history of receiving this pay.

A family’s income includes:

• Child support 


• Court settlements or judgments


• Income from estate and trust funds 


• Net income from self-employment 


• Pensions, annuities, life insurance, and retirement income 


• Public assistance payments 


• Rental income 


• Spousal maintenance or alimony 


• Taxable capital gains, dividends, and interest 


• Total gross earnings 


• Unemployment compensation 


• Workers' compensation income, death benefit payments, and other disability payments 

13. Who does Workforce Solutions report my personal information to?

Workforce Solutions does not give out any information on a parent or child.

14. Why does Workforce Solutions ask for ethnicity of parents requesting assistance?

Workforce Solutions will ask for information on ethnicity for federal reporting. Workforce Solutions offers financial assistance to parents regardless to race, creed, or national origin.

15. Where can I report a suspected case of fraud?

If you have a suspected case of child care fraud, please call (888) 469-JOBS (5627). For TDD call Relay Texas at (800) 735-2989.

Actions regarding confirmed cases may include:

• Termination of child care service


• Reimbursement to Workforce Solutions / provider by the parent for child care services delivered 


• Other legal actions as appropriate

16. What can I do if I don’t agree with my child care assistance being terminated?

If you don’t agree with your child care assistance being terminated, you have the right to appeal the decision within 15 days of the receipt of the notice of termination. If you contact Workforce Solutions within 15 days of notification, child care services may be continued during the appeal process under certain circumstances.